SmallBizGenius Analysis
Easy Spirit, an online shoe retailer, receives mixed feedback regarding product quality and customer service. While some customers praise the comfort and fit of the shoes, many report issues with returns, refunds, and difficulty reaching customer support.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
2.5/10A significant number of reviewers express dissatisfaction with Easy Spirit's customer service. Common complaints include difficulty reaching representatives, unhelpful or automated responses, and unresolved issues regarding returns and refunds. For example, many reviewers mention long wait times, disconnections, and a lack of personalized assistance, with one reviewer stating, "There is NO customer service for issues."
52 reviews mention thisReturns & Refunds
3.0/10Many customers report issues with Easy Spirit's return and refund process. These include unexpected restocking fees, delays in receiving refunds, and difficulties in obtaining return labels. Some reviewers also mention being given store credit instead of a refund to their original payment method, leading to frustration and distrust, as one reviewer said, "They are terrible to do returns. You can't get no one on the phone."
40 reviews mention thisProduct Quality & Sizing
5.0/10Several reviewers express concerns about the quality and sizing consistency of Easy Spirit shoes. Some report that the shoes fall apart quickly, while others mention that the sizing is inconsistent, even within the same style. One reviewer noted, "Poor quality. Got the wedges in September. 1.5 months later, the sole and the side are no longer intact."
30 reviews mention thisWebsite Experience
4.0/10Some reviewers find the Easy Spirit website confusing or misleading. Issues include incorrect information, difficulties canceling orders, and technical glitches. One reviewer complained, "Their Website stinks, wrong info on my account, can’t reach anyone by chat, phone ! Sizes aren’t available, then they are mysteriously in the same day."
15 reviews mention thisComfort
8.0/10A subset of reviewers praise Easy Spirit shoes for their comfort. These customers often highlight the shoes' suitability for individuals with foot problems or those who require comfortable footwear for extended periods. For example, one reviewer shared, "I ordered a couple of pairs of Easy Spirit shoes after I broke my toe. I really don't know what I would have done without them."
12 reviews mention thisPros & Cons
What Customers Love
"I ordered a couple of pairs of Easy Spirit shoes after I broke my toe. I really don't know what I would have done without them."
"I wear 6.5 narrow. Easy Spirit always has what I need."
"I purchased a pair of EMOVE sneakers when I saw they were supporting Breast Cancer and I was very satisfied with the shies."
Common Complaints
"You can't get no one on the phone."
"They are terrible to do returns."
"Sizing of shoes/sandals is very inconsistent."
"False information on website."
"Free returns are misleading because a $6.95 processing fee is applied."
Common Questions About Easy Spirit
Answers derived from customer review patterns
Is Easy Spirit legit and trustworthy?
Easy Spirit has been around for many years, but based on the reviews, customers have mixed feelings about ordering directly from them. While some customers receive their orders and are happy with the product, many others report issues with customer service, returns, and unexpected charges. The negative experiences are frequent enough to warrant caution when considering a purchase from Easy Spirit's website. Customers might have a better experience purchasing Easy Spirit shoes from other retailers with more reliable customer service.
Based on 45 reviewsDoes Easy Spirit have good customer service?
Based on the analyzed reviews, Easy Spirit's customer service receives overwhelmingly negative feedback. Many customers report difficulty contacting customer service representatives, long wait times, and unhelpful or automated responses. Some reviewers mention being disconnected or receiving conflicting information. The lack of accessible and effective customer support is a recurring theme in the negative reviews, suggesting that this is a significant area for improvement for Easy Spirit.
Based on 52 reviewsIs Easy Spirit worth it for small business?
Easy Spirit is not typically used by small businesses as a tool or service, but rather as a retailer of shoes for personal use. Therefore, the question of whether it's "worth it" depends on individual needs and preferences. Given the reported issues with customer service and returns, small business owners needing shoes for work might want to consider purchasing Easy Spirit shoes from other retailers with more reliable customer service and return policies to avoid potential hassles.
Based on 0 reviewsWhat is Easy Spirit's return policy like?
Easy Spirit's return policy is a point of contention for many customers. While they advertise "easy returns", many reviewers report unexpected restocking fees and difficulties in obtaining full refunds. Some customers also mention being given store credit instead of a refund to their original payment method. The return window is also relatively short, at 30 days, which some customers find unreasonable. Customers should carefully review the return policy details before making a purchase to avoid potential surprises.
Based on 40 reviewsWhy are Easy Spirit shoes so inconsistent in size?
Several reviewers mention inconsistencies in sizing, suggesting that Easy Spirit's manufacturing processes may not be standardized across different styles or production locations. Some speculate that the company's use of factories in various countries (China, Vietnam, India, Brazil) contributes to sizing discrepancies. As a result, customers may need to order multiple sizes or be prepared to return shoes that do not fit properly.
Based on 15 reviewsLooking for Something Different?
Compare Easy Spirit against 522 similar lifestyle & perks options.
View Alternatives